The Feedback Trap: How Acknowledgment Beats Feedback in Creating Results and Connection
Discover why traditional feedback falls short—and how acknowledgment creates real performance, motivation, and connection at work.
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Discover why traditional feedback falls short—and how acknowledgment creates real performance, motivation, and connection at work.
If leading Gen Z feels more confusing than rewarding, you’re not imagining it. The gap is real—but it’s not impossible to close. A few smart shifts in how you lead can make all the difference.
Do you feel as if the older you get, the younger they seem?
Twenty-somethings are entering the workforce and frustrating forty- and fifty-something managers with their apparent lack of motivation, their carefree attitude, and their unwillingness to tolerate a work environment that doesn’t meet their (seemingly) unreasonable demands.
Do you find yourself working with twenty-somethings and feeling confused by them? You’re not alone. Whether they’re your subordinate, your client, your friend, or (my heavens!) your supervisor, knowing what’s important to them will make those relationships stronger.
As the American workforce ages, companies have no choice but to hire the next generation—Gen Z. The challenge is that Generation X, the Boomers, and even Millennials often have little more than a clue how to deal with them. I’ve lost count of how many forty-, fifty-, and sixty-something managers have asked me:
“What do I do about these young people?”
“How do I motivate them?”
“How do I retain my best talent?”
Many of these twenty-somethings are incredibly talented. They also know their skills and knowledge are in high demand. They’re not motivated by outdated management styles or top-down leadership. And they won’t tolerate any of it.
If they encounter that kind of culture, they’ll walk or worse, stay and be mad about it.
Honestly? I can’t say I blame them.
And the news isn’t great for us: they’re not going to change. Which leaves only one option.
What? You don’t think you’re the one who needs to make the adjustment? Pack your bags or close the shop now—this tension isn’t going away. The “old folks” are going to have to be the ones to evolve.
Here are your choices: change or flounder.
What? You don’t think you’re the one who needs to make the adjustment? Pack your bags or close the shop now—this tension isn’t going away. The “old folks” are going to have to be the ones to evolve.
Here are your choices: change or flounder.
What do they want? And how can we lead them without losing our minds?
Here’s a few things they want they may not be able to articulate:
They want to be recognized—not vaguely, but specifically—for their real contributions. “Good job” won’t cut it. That’s not acknowledgment; that’s autopilot praise.
If you’re not being real, they’ll see right through it. If you’re not telling the truth or you’re phoning it in, your credibility takes a hit—and you won’t get it back easily. This generation is perceptive, literal, and not afraid to say, “That’s not accurate,” even in public.
They’re already engaged. That’s the baseline. What they want—what they will stay for—is inspiration. They want to do work that matters. They want to go home every day feeling like they made a difference—and they want you to feel that way, too
So what’s the move? How do you lead them? Start here:
Find your own inspiration.
If you’re not inspired, how can you expect them to be? Find what lights you up. Then find out what lights them up.
Tell the truth.
Always. If someone carried the project, give them credit. Don’t hide behind your title or vague “teamwork” language. They want straight talk.
Acknowledge what you see.
Watch what they’re doing. Skip the fluffy praise. Tell them exactly what they did and how it made a difference. And keep your ego out of it.
Do these three things and you’ve got a real shot—not just at retaining great Gen Z talent, but at leading in a way that actually works in 2025.
Want to understand the younger workforce better? Let’s talk
The first conversation is always free.
Use this link to schedule
https://calendly.com/mattisongrey/info-session
Before investing in a coach, you need to ensure they’re the right fit. An introductory conversation, often called a discovery session is your chance to assess their approach, philosophy, and how they can help you reach your goals.
Here are some important questions to ask—along with what to look for in their responses.
Why it matters: You don’t want a cookie-cutter framework. A great coach adapts their approach to your specific challenges, strengths, and goals.
What to Look For: A coach who takes time to understand your unique situation, adapts their methods based on your needs, and doesn’t just follow a rigid playbook.
Red flag: If they rely on a one-size-fits-all system without customization.
Why it matters: Some coaches focus on motivation, while others prioritize strategy, mindset, or execution. You need to know if their approach aligns with what you actually need.
What to Look For: A well-articulated philosophy that aligns with your values, goals, and preferred learning style.
Red flag: If they struggle to explain their philosophy or rely too much on surface-level tactics.
Why it matters: Many people think they need help with execution when the real issue is a lack of clarity. A strong coach helps you define the right problem before jumping into solutions.
What to Look For: A coach who asks deep, thought-provoking questions and helps you uncover the real obstacles, not just the symptoms.
Red flag: If they immediately start offering solutions without understanding your deeper challenges.
Why it matters: You want proof that they’ve successfully guided others through similar challenges. Their past work should inspire confidence in their ability to help you.
What to Look For: Specific success stories with clear outcomes that relate to your situation.
Red flag: If they lack specific examples or only offer vague success stories without tangible results.
Why it matters: Growth comes from being pushed outside your comfort zone. You need a coach who isn’t afraid to challenge your assumptions.
What to Look For: A coach who is firm but respectful, able to deliver hard truths with constructive feedback and support.
Red flag: If they avoid difficult conversations or focus on keeping clients comfortable rather than pushing for real transformation.
Why it matters: A coach’s real value comes from helping you see what you can’t on your own. You want someone skilled in asking the right questions and guiding breakthroughs.
What to Look For: A coach who challenges your assumptions, encourages new perspectives, and helps you navigate roadblocks with insight and strategy.
Red flag: If their approach is overly tactical without addressing deeper mindset or strategy issues.
Why it matters: A great coach is committed to your progress. They should have a plan for adjusting the approach if things aren’t working.
What to Look For: A coach who is adaptable, willing to adjust strategies, and committed to helping you get results.
Red flag: If they place all responsibility on you without any flexibility or offer no alternative solutions when progress stalls.
Why it matters: Resistance is natural when facing change. A skilled coach will recognize when a client is pushing back due to fear, self-doubt, or limiting beliefs—and will have strategies to help them move forward.
What to Look For: A coach who sees resistance as part of the process, explores the root cause, and provides guidance to help you navigate through it.
Red flag: If they respond with frustration, pressure, or dismiss the resistance instead of exploring why it’s happening.
The Right Coach Welcomes These Questions
An experienced, professional coach won’t shy away from these questions, they’ll embrace them. If a coach seems defensive, vague, or uncomfortable answering, it’s a sign to walk away.
Your investment in coaching should lead to clarity, action, growth, and actual results. Asking the right questions ensures you’re choosing the best coach for your journey.
Of course I welcome all of these questions and any others you can think to ask.
If you are curious about working with me let’s talk. The first conversation is always free.
Use this link to schedule
https://calendly.com/mattisongrey/info-session
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